Contact Us

Website feedback

Messages about how Spin city is presented here shape what gets updated first. Reviews, payout notes, game lists and bonus descriptions are rechecked against what players actually report. A comment about a broken link, a wrong RTP figure or an outdated promotion carries the same weight as a long-form opinion piece.

Each submission is read by an editor before anything changes on the site. Corrections that check out are applied to the relevant page, and the change is logged so the same mistake does not resurface twice.

Useful message content

A message that leads to a faster fix names the page where the problem sits and describes what was expected versus what happened. For a factual error, quoting the figure shown on the site and, where possible, the source that contradicts it speeds up the verification. For a complaint about the operator, include the date of the incident, the game or promotion involved, and any reference number the casino provided.

Opinions about design, navigation or tone are welcome on their own. They do not need a screenshot or a technical report to be acted on.

Handling of submitted information

Everything typed into this form goes to the editorial team behind the site, not to Spin city itself. The content is used to improve the website and to inform future coverage of the operator. Personal details such as a player name or account identifier are stripped out before anything is quoted publicly, and no submission is shared with the casino or with any third party.

Messages are kept only as long as necessary to resolve the matter they raise. Once a correction is published or a question is answered, the underlying message is deleted from the working inbox. There is no mailing list attached to this form, and submitting a message does not sign anyone up for anything.

Response expectations

Every message receives a reply, though the turnaround depends on the volume of submissions at the time. Straightforward factual corrections tend to be acknowledged quickly; detailed player complaints may take longer because they often require cross-checking against the operator’s own terms and records. If a complaint concerns a dispute with Spin city directly, the reply will explain where to take it further rather than pretending this site can resolve the casino’s decisions.

Players who need immediate help with an account, a withdrawal or a blocked session should not wait on this form. Contact the casino’s own support channel first, and only loop back here afterwards if the operator’s response leaves questions about how the site covers that situation.